Help & support

How The Cob Market works

A quick tour of every feature — from shopping and requests to group buys, smart alerts, and selling as a vendor.

For shoppers

Everything you can do as a buyer.

Our promises

Fast shipping on every order
Vendor-approved listings only
Hassle-free refund requests

Frequently asked

How do I track my orders?

Visit Your Orders from the account menu to see status, tracking, and request a refund if needed.

How do refunds work?

Open the order, click Request refund, and describe the issue. The vendor responds within 48 hours; unresolved cases escalate to The Cob Market team.

What is a group buy?

A group buy unlocks a discount once enough shoppers pledge. If the goal isn't met by the deadline, no one is charged.

How often do smart alerts email me?

Once a day at most. Each alert can be set to Daily or Off, and you can snooze all alerts for 7 days with one click.

How do I apply to sell?

Head to the Vendor portal, fill out your shop details, and submit. Most applications are reviewed within a few business days.

Still need help?

Use the contact form below or email us at Thecobmarket@gmail.com and we'll get back to you within one business day.

Contact support

Have a question or an issue with an order? Send us a note and we'll reply within one business day.

We typically reply within one business day.